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Organization Back2Serbia is looking for investors.

Detalji oglasa

Pozicija: TEAM MANAGER
Referentni Br: tmanager123
Objavljen: 04.06.2012
Opis posla:

SITEL is a global leader in providing contact center services. SITEL meets diverse needs of its clients, related to customer care and business transaction processing, through a network of 57.000 employees in 26 countries. SITEL offers first-class solutions through more than 135 offices in EMEA, North and South America and Asia. As the winner of major awards in its field, SITEL provides clients with strategic and diverse support which provides them with a return on investments made.

Sitel SBA is now looking for qualified candidates for the position of:

TEAM MANAGER

who will be responsible to lead and manage the Contact Centre team in order to ensure customer service excellence and process implementation standards.

You will be responsible for employees’ satisfaction and development, enhancing the goal of quality support by providing individual coaching feedback sessions and one-on-ones that focus on improving quality of service, communication skills and technical ability.

Required qualifications:

- Excellent conversational and written knowledge of   English 

- Conversational and written knowledge of other language(s) is considered as an advantage

- Work experience in similar position of minimum 2 years

- Leadership qualities and ability to manage people

- Ability to analyze processes and think operationally in order to achieve business goals

- Effective time management with the ability to organize and prioritize to deliver key objectives

- Customer service oriented and positive person

- Communication and interpersonal skills to interact with a range of people on different levels 

- Minimum university diploma or 5 years work experience

- Excellent knowledge of all MS office tools 

 

If you believe you are the right person for this position send your CV to hr.serbia@sitel.com with reference: TM

Please note that only short listed candidates will be contacted.

Grad: Beograd
Sektor: Contact centers (Call centers)
Tip zanimanja: Full time
Jezici za rad English
Nivo obrazovanja: -
Relevantno radno iskustvo: 2 years
Ime kompanije: Sitel
Adresa: ul. Španskih boraca 3, Novi Beograd
Website: http://www.sitel.com/
Telefon:: 060 264 2037

Contacts

Contact us at:

Tel.: +381113119585
M.: +381669548279
e-mail: office@back2serbia.com

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